Itilr v3 capability service offerings and agreements training level intermediate rating 471 5 based on 52 reviews gain the foundational knowledge and skills to plan implement and optimize it processes in this itil service capability service offerings and optimization course this intermediate soa course focuses on the practical application of soa practices in order to enable portfolio . In this course you will be immersed in the practical aspects of the itil service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery you will focus on the operational level process activities and supporting methods and learn to execute these processes in a practical hands on learning environment. Itil v3 service capability soa service offerings and agreements of it services best practices study and implementation guide book read reviews from wo. This 5 day course immerses learners in the practical aspects of the itil service lifecycle and processes associated with the service offerings and agreements of services the main focus of this course is on the operational level process activities and supporting methods and approaches to executing these processes in a practical hands on learning environment this training is intended to